Refund Policy.

At MiyakoLab.co, we value your satisfaction and are committed to delivering quality design services. This Refund Policy outlines the terms under which refunds may be considered.

Deposits and Initial Payments

For project initiation, we require a 50% deposit. This deposit secures your spot in our project queue and allows us to allocate resources accordingly. Deposits are non-refundable once work has commenced.

Cancellation Before Work Commences

If a project is canceled before work begins, any deposit received will be refunded minus any administrative fees. Administrative fees are to cover the time and resources invested in project planning.

Cancellation After Work Commences

Once work has commenced on a project, refunds for deposits or payments already made will not be provided. The progress and efforts made during the project are taken into account.

Satisfaction Guarantee

We strive for your satisfaction and make every effort to ensure our deliverables meet your expectations. If you're unsatisfied with any deliverable, please communicate your concerns promptly. We'll work collaboratively to address your feedback and make necessary revisions.

Complex Projects and Scope Changes

For complex projects or those involving significant scope changes, additional charges may apply. Clients will be notified of these charges in advance, and work will proceed upon agreement.

Revisions and Communication

Open communication is vital to ensure project alignment. We encourage clients to provide clear and detailed feedback during the revision process. If we are unable to reach an agreement on revisions, this may impact any refund considerations.

How to Request a Refund

To request a refund, please contact us at alin@miyakolab.co within 7 days from the project initiation or date of payment. We'll review your request and respond within a reasonable timeframe.

Changes to Refund Policy

We reserve the right to update this Refund Policy as necessary. Changes will be posted on our website, and the revised policy will be effective from the indicated date [12 August 2023].

If you have any questions or concerns about our Refund Policy, please contact us at alin@miyakolab.co.

By using our services, you acknowledge understanding and agreement with this Refund Policy's terms.